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Returns policy

To return a product, please first read though the following terms and conditions. You can then email us or call us on 0800 5999 119.

Distance Selling Regulations

If you have changed your mind about your purchase and you are a consumer customer (not applicable to business customers) and the goods have not been in your possession for more than 7 days, then you are entitled to return the goods to us for a full refund. However some specific conditions do apply.

Unwanted products

Unwanted items may be returned to HP Laptop Repair up to 7 days after the receipt of goods. However, it is a pre-condition of our acceptance of such items that they are returned in a re-saleable condition. i.e. Goods must be unopened, unused and contain all accessories, manuals, drivers, cables etc supplied with the goods.

It is your responsibility to make sure the goods reach us in the condition stated above. We recommend that you use a reliable carrier or registered mail and make sure that the goods are sufficiently insured. We cannot accept liability for goods damaged in transit.


Changed your mind?

If you have ordered goods from us, but decided you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that

    (a) the goods have not been in your possession for more than 7 Working Days after the day on which you received the goods ('Working Day' means all days other than Saturdays, Sundays and public holidays);
    (b) you tell us in writing (preferably using our on-line returns tool) that you wish to cancel your order.
Please note that you may not cancel any goods ordered from us where any audio or video recordings or computer software has been unsealed by you..
(c) You are responsible for returning the goods safely to us and will also be charged a 25% re-stocking fee.

You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order has been received by us in writing.

If we collect the goods from you, we may charge you for the cost of collection (and we may if we wish deduct this from your refund).

Faulty goods

While we hope that our products will not prove faulty, occasionally faults will arise. It is our aim to deal with them in as swift a way as possible. Our "Dead on Arrival" or "DOA" period is 14 days from date of receipt. We also offer a straight swap or refund should the product fail within 28 days. Plus, we now offer a 12 month warranty on all replacement parts (this warranty excludes any courier charges which may occur).

Should you receive a faulty item then in the first instance you should email us or call us on 0800 5999 119. explaining the nature of the problem and quoting all relevant details. We will then confirm how the problem will be addressed. It may well be that the problem will be dealt with by one of our manufacturers direct, should this be the case we will advise you of the contact details.

Transit Damaged / Incorrect Product(s) Delivered

We hope that you will never receive transit damaged or incorrect goods from us but mistakes may occasionally happen.

Should you believe you have been sent the wrong items or if you receive items in a damaged state then contact us no later than 7 days after receipt of goods by email at derek@welovelaptops.net or telephone + 44 (0) 161 888 1232 quoting as much relevant information as possible.

We will then endeavour to rectify the problem as quickly as possible. Should we need to pick the goods up from you then the procedure is as above i.e. the same as if the products were faulty and had to be collected by us, however there would be no possible handling charge.

Returning software

Unwanted software cannot be returned to HP Laptop Repair for a refund unless it is unopened and in its original packaging.

We have to follow this policy because the return of opened software could lead to a possible breach of the Copyright, Designs and Patent Act (CDPA) 1988.

If you have purchased software and the media is physically faulty, then at the request of the manufacturers, we suggest that you contact the manufacturers/publishers. Please use the contact information within your user manual to arrange this.

If you return faulty software to us, this will cause a delay in resolving the problem. By returning the faulty software to the manufacturers/publishers you are not giving up any legal rights you have against us.

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