So you want your laptop repaired - what next? |
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Step 2 - Send us your laptop using our nationwide secure service
After accepting our estimate, we will arrange for DPD to collect your laptop using the 'SwapIt' service. These specially designed boxes ensure that your machine is safe, secure and protected throughout its journey to our workshop. Plus, because the box has a special foam interior and closes on its own, you don't need to worry about packaging your laptop yourself.
NEW - We recently introduced a new SMS alert service an hour before pickup is due. If the time isn't convenient, you simply reply to the message and reschedule for another time. Alternatively, you can arrange your own courier or drop the unit into our office. Find out more about our next day courier service. |  |
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Step 3 - Diagnosis and repair
Once we receive your laptop, we send you an SMS or an email letting you know the machine is safe. We then diagnose the problem and make sure it is as described. Once confirmed, you tell us whether you are happy for us to carry out the work. If you give us the green light, we get to work. If for any reason the problem is not solved or you feel it is beyond economical repair, you are only liable for the courier and labour fee. We also keep in touch with you throughout every stage of the repair process so there are no surprise delays or additional charges.
As well as fixing your problem, we also give your laptop a free valet, removing any dirt, dust or debris which has accumulated. Although simple, this can avoid future problems such as overheating, protecting vital parts such as the hard drive, motherboard and CPU. |  |
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Step 4 - Returning your laptop
We only ask for payment once the laptop is repaired and offer a range of secure payment methods including PayPal and Sage Pay Now.
Visit our payment methods page for more information. When payment is received, we place the laptop back in the SwapItBox and arrange for delivery. |  |
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Quick turnaround time
We understand the problems and consequences when your laptop no longer works so we try keep our turnaround time within 3-5 days. We're committed to fixing your machine in the shortest time possible, while also being extremely competitive on price.
Quotation
Because our technicians have fixed over 200,000 laptops, the quotation we give you over the phone is normally very accurate. Based on the information you provide, our engineer will give you a quote which includes the following:
Secure collection and delivery: £25.00 +VAT
Labour fee: £40.00 +VAT
We keep our pricing structure simple, transparent and competitive. There are no nasty surprises at the end of the job, the only fees you pay on top of the initial £65 are the cost of the part and the VAT. Find out how we save you money on your laptop repair by visiting our pricing page. |
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