Testimonials
We always like to hear how we're doing and aim to deliver the best service possible. Whether you're extremely happy or you think there's something we could improve, please call 0800 5999 119 or email us at feedback@crmlaptops.co.uk and let us know.
Here's what some of our customers say about us:
Susan Millard, London
Problem: Dead laptop
I just want to let you know how very impressed we have been with your service, it was swift, your phones are answered by a well informed person, your technicians explain everything properly and don't talk down to non-specialists, you don't ask for money until you know you can deliver ... I could go on ... it is such a pleasure dealing with a company like yours in this day and age where everything usually seems impersonal and run for the convenience of the supplier rather than the customer.
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Ian Booth, Norwich
Problem: Power fault
I have used your company for two laptop repairs in the previous month. As a lifelong Associate Member of the Institute of Purchasing and Supply I just had to write and tell you how good your staff are!
It is so rare today to find a busniess that "does what it says it will". I spoke to a man named Derek on both occasions and found him to be extremely helpful, courteous and efficient. Couriers arrived within 24 hours to collect the laptop and Derek phoned me with the estimate the same day that he received it. Parts were quickly ordered (I noticed these were genuine manufacturer parts and not generic ones), fitted and my laptop couriered back to me - all within a week.
What a perfect service, your communications were A1 and your value for money outstanding. I shall no doubt be using your services again, and will not hesitate to recommend you to anyone else with repair needs! |
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Gordon Nisbet, Aberdeen
Problem: Screen very dim
Excellent, friendly service with a quick turnaround, value for money repair and warranty. I highly recommend the laptop repair service offered by CRM.
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Mark and Sue Baulcomb, Brighton
Problem: Speakers crackling - smell of burning
We received our daughter's laptop back from yourselves today and you can imagine how relieved we are to have the unit back, having undergone testing for the malfunction and the subsequent repair.
Would you please pass on our 'Thanks' to the laptop department, who dealt with us professionally, empathised with our initial problem and telephone enquiry and eventually resolved our issue by replacing the DC Board (please also pass on our thanks to the engineer who carried out the work).
We appreciate there was an unexpected delay during the process from your suppliers for the relevant parts and have no complaints with this issue that could not have been expected when we booked the repair.
When enquiring by telephone with yourselves for updates on the progress, we were kept up to date throughout and it was a pleasure to have dealt with your company.
The pricing was very competitive and the collection and delivery was expedited very efficiently and gave us the confidence as customers that the product was being handled safely and securely.
We will gladly pass on our experiences and references to friends about the professional way your company handled our problem, should they require any similar work to be carried out on products and pass on your company details.
Yours
Mark and Sue Baulcomb |
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Wendy Bryan, Manchester
Problem: Screen vision disintegrating
Dear Derek and Chris
My laptop has arrived back safely and a lot happier for its journey to you. Thanks for a very efficient and effective service.
Wendy Bryan
Chris Harrod - BBC, London
Problem: Courier
I recommend CRM as a company, as they helped deal with a fiasco with a well known courier organisation. Despite the fact there was no material benefit to themselves, CRM responded quickly and professionally to the problem and assisted me in bringing it to a successful conclusion. CRM is a highly professional organisation, with top flight ethics, and I would recommend them to anyone considering using their services. |
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Peter Rolt, Bristol
Problem: Unable to read hard drive
When we called CRM about a problem we had with a laptop they did their utmost to help and when the problem couldn't be solved over the phone they arranged for the machine to be sent up to them the next day. They kept us informed as to how much it was likely to cost us and, when it became clear that the hard drive couldn't be saved, they replaced it and sent the computer back straight away at the price they had quoted. Since then we've had no problems. CRM were friendly, fast and the price was very reasonable. If we have a problem in the future, it is good to know we can call a reliable company for advice.
If you'd like to leave us feedback on our service, please call 0800 5999 119 or email us at feedback@crmlaptops.co.uk |
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